Late Policy / Cancellations

• Please be on time for your Appointment, as our schedule is disrupted when a client is late.

• If you are more then 15 minutes late with out a courtesy call you will be marked as a No-Show.

• You must cancel or reschedule within 24 hours of your appointment time to avoid a no show/late cancellation fee

Sedation

We believe in a Stress-Free environment. Therefore we Do Not accept pets who have been sedated. We believe sedating your pet makes for a stressful and scary experience for your dog. If your dog has been known to have a strong behavioral reaction to grooming or bathing, please advise us when making the appointment and when dropping pet off. If a pet is truly uncooperative or made uncomfortable by the process, we might end their grooming session and refer them to a vet.

Pregnant Dog's

• Our policy is to groom until two weeks of due date as long as the dog is used to grooming. Any pregnant dog showing stress at any point of pregnancy will be sent home.

• Please inform groomer of pregnancy prior to booking an appointment.

Staying with Pet

We welcome ALL owners to stay with their while they are being groomed. However pets react to the grooming process differently while you are in their presence. They are more difficult to groom because they get excited. Making the grooming process 2 - 3 times longer & putting more stress on the groomer. You might get charged an additional fee because of the difficulty & extra amount of time.

Arrive Time

We want ALL of the pets we groom to leave the salon Happy & Stress Free, Grooming time is different depending on each pet & their needs. We ask that you please not rush our process or show up before you are called. Thank you.